Posted in meandering, motivation

Designers vs. users vs. maintainers

I know this has 8 tons of application in computer/tablet/phone software, but that’s not where I’m going today.

What was this post inspired by?

Hotel bathrooms.

The lead photo is from our bathroom at a hotel we stayed at in California over the weekend. Two bath towels had already been used, so at presentation, there would have been four towels up there. Under the sink, there were two more full sets of towels available.

There were no hooks. Literally zero. Not on the walls, not on the back of the bathroom door, not near the shower, not near the sink. (I feel like this paragraph isn’t too many tweaks away from being Seuss-ish.)

That bar, where the hand towels and washcloths are, was the only place supplied to hang any wet towels.

Why?

Are people so gross that they don’t hang up wet towels?

Are people so [I don’t know what adjective] that they pull hooks out of the walls?

While this hotel was worse in this regard than most I’ve stayed at, I think maybe one ever had enough hooks or bars or anything for all the wet towels.

It wasn’t a high-end hotel. Was it just so cheap that they didn’t want to install hooks for wet towels? Did they used to have hooks but over time or with [undescribed] people, the hooks were removed and never replaced? Is it a design or a maintenance issue?

Inquiry minds want to know!